Privacy Policy
Equator Resolution is committed to safeguarding your personal and legal data. Read how we collect, store, and process your data under the Indian Digital Personal Data Protection (DPDP) Act, 2023.
1. Introduction & Scope
Welcome to Equator Resolution (referred to as "we", "us", or "our"). We operate a unified digital Online Dispute Resolution (ODR) platform that facilitates mediations, arbitrations, and legally binding settlements.
This Privacy Policy explains how we process your personal data in our capacity as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. This policy applies to all disputing parties, legal counsels, neutral mediators, arbitrators, and case managers who use our platform.
2. Data We Collect & Purpose of Processing
We only collect personal data that is strictly necessary to fulfill the specific purposes of dispute resolution, legal documentation, and identity verification. Below is a breakdown of the personal data processed:
| Category of Data | Specific Items Collected | Purpose of Processing |
|---|---|---|
| Identity Data | Full name, official email, phone number, digital signature, and Aadhaar/Govt ID verification details. | To authenticate platform access, verify dispute parties, and execute legally binding agreements. |
| Dispute Data | Claim details, response statements, submitted contracts, financial invoices, evidence documents, and dispute history. | To enable case managers, mediators, and arbitrators to evaluate claims and direct resolution processes. |
| Communication Data | Mediation chat transcripts, legal notices, emails exchanged via the platform, and virtual hearing records. | To preserve structural transparency of mediation proceedings and maintain compliance audits. |
| Technical & Cookie Data | IP addresses, browser cookie choices, login metadata, device OS, and system speeds. | To maintain active sessions securely, counter fraud, and analyze platform performance. |
3. Consent Mechanisms (Your Rights)
Under Section 6 of the DPDP Act, your consent is the primary legal basis for processing personal data. You possess several crucial statutory rights regarding your data:
- Right to Withdraw Consent: You have the right to withdraw your consent at any time. Our cookie preferences panel and your account dashboard allow you to manage and withdraw consent with absolute ease.
- Right to Correction & Erasure: You have the right to request the correction of inaccurate personal details or request deletion of data that is no longer required for dispute resolution or statutory compliance.
- Right to Grievance Redressal: In case of unresolved concerns, you can register a formal complaint with our Data Protection Officer or approach the Data Protection Board of India.
4. Data Retention & Erasure Policy
We retain personal data only for as long as necessary to fulfill the dispute resolution process or for compliance with relevant laws:
- Dispute Resolution Records: Retained for a minimum of 3 years post-settlement or award issuance to comply with audit requirements under Indian arbitration and digital contract regulations.
- Consent Logs: Preserved securely in our self-hosted databases for legal compliance audits.
- Immediate Erasure: Non-essential tracking or analytics data is immediately removed if you choose to withdraw consent.
5. Security Safeguards
We implement state-of-the-art technical security measures to prevent data breaches:
AES-256 Encryption
All case documents and evidentiary attachments are encrypted at rest.
Granular Access Control
Only explicitly assigned case managers or mediators can access your claim details.
Breach Notification
In the unlikely event of a data breach, we will notify you and the DPBI immediately.
6. Contact Our Data Protection Officer (DPO)
If you have any questions about this Privacy Policy, wish to exercise your rights under the DPDP Act, or want to raise a grievance, please contact our designated DPO:
Designation: Data Protection Officer, Equator Resolution
Email: privacy@lawdocs.in
Office: Corporate Compliance Division, New Delhi, India